Creating an account is easy and secure:

1. Click the account icon at the top right of our website.
2. Enter your email address and click Continue.
3. Check your inbox for a 6-digit verification code.
4. Enter the code to log in—no password needed!

Your account is created automatically upon your first login. With your account, you can:

• View and track your orders
• Save your shipping addresses
• Enjoy a faster checkout experience

Once your order has been processed and shipped, you’ll receive an email with a tracking number.

To track your order:

• Open the shipping confirmation email and copy your tracking number.
• Scroll to the bottom of our website and click “Order Tracking” under Useful Links.
• Paste your tracking number into the field to see your order status in real time.

If you haven’t received your tracking email, please check your spam folder or contact us for help.

We ship with CTT Express, and delivery times depend on the destination:

Continental Portugal → "Tomorrow Express" (Delivery in 1 business day after shipping).

Portuguese Archipelagos (Azores & Madeira) → "Two Days Express" (Delivery starting from 2 business days after shipping; ~6 days for Madeira; ~9 days for Açores).

⚠️ Note:

The estimated delivery time starts counting from the next business day after the order is shipped.

Delivery times do not include weekends, Portuguese holidays, or Spanish holidays.

For more information please read our SHIPPING policy.

We offer 15 days after your order has arrived to make a return or exchange. To start the process, you can:

1. Click the “Return/Exchange Request” link at the bottom of our website.
2. Log into your user account and click “Return & Exchange” in the menu.
3. Alternatively, go to the specific order and create a return or exchange request.

You'll be asked to enter your order number and email or phone number. After that, just follow the guided steps.

Important notes:

• We only accept returns/exchanges for items in pristine, unused condition and with tags.
• Customers are responsible for sending the product back, covering all shipping costs.
• You must provide a shipping receipt/proof or visit our physical store to complete the return/exchange.

If your return is approved, we’ll proceed with the refund or exchange accordingly.
If you need help at any stage, feel free to reach out to us.

If you choose the "Collect in store" option at checkout, here's what to expect:

• Order Processing: Once your order is ready, you'll receive a "Ready for pickup" email with pickup details.
• Pickup Instructions: Visit our store and present your order confirmation email or log into your account to verify your identity.
• Order Collection: Our staff will assist you in collecting your order.

If you have any questions or need assistance, feel free to contact us.

Yes, someone else can pick up your order for you.

To verify the pickup, they must either:

• Show the order confirmation email, or
• Log in to your customer account on their device

Please ensure they have the correct order details before coming to the store. For everyone’s security, we won’t release an order without proper verification.

While we strive to keep our stock 100% accurate, human errors can happen. We also prioritize in-store customers for last-item purchases (e.g. if someone is already checking out in our physical store).

If there’s an issue of this kind with your order, we’ll contact you immediately and issue a full refund.

Yes! Your payment security is a top priority at Wannabe Skate Shop.

We use trusted payment providers that offer:

• PCI DSS compliance: Ensures that all credit card transactions meet the highest security standards.
• SSL encryption: Protects your data during checkout by encrypting the connection between your browser and our store.
• 3D Secure authentication: Adds an extra layer of protection by verifying your identity with your card issuer.
• Fraud detection tools: Monitor transactions in real-time to help prevent unauthorized activity.

These measures help keep your personal and payment information safe when shopping with us.

You can visit us at our physical location:

Wannabe Skate Shop
Rua Sousa Trepa, Número 51, R/C
Santo Tirso, 4780-554
Porto, Portugal

Feel free to stop by during our opening hours! We’d love to see you!